With Angel in their corner, agents know they have an awesome ace up their sleeve. Angel goes above and beyond to help agents optimize their marketing experience and property exposure with Listing Concierge, and she tackles each new project with a unique perspective. Pairing well with out-of-the-box thinking, Angel is also a creative at heart and enjoys reading, drawing and writing poetry, and she’s a published author! So, if you ever want to be more in tune with your artistic side, get in touch – she becomes fast friends with everyone she meets.
A self-taught artist whose childhood dream was to become a book illustrator, Emily uses her innate creative flair to help agents make their clients’ dreams come true. Emily’s strong attention to detail, friendly demeanor and team-player mindset serve her well in her role as a Listing Concierge Coordinator, where she collaborates with agents and vendors to create high-quality marketing packages. In her spare time, Emily’s “nerdy” side takes center stage as she pursues her passion for role-playing games. Dungeons & Dragons, anyone?
Patience is a virtue, but for Ashley, it’s also a vital principle and the foundation of her work ethic. Every day that she works with agents, Ashley makes it her priority to give them an excellent, helpful customer service experience that will keep them coming back for more – and it never hurts to have a fun personality! Consider Ashley your go-to for photography tips and even advice on teaching yourself to play the guitar.
According to Michelle’s philosophy, “It’s important to remember that not all agents are alike, which is why I provide a customized approach to each agent I work with.” If that doesn’t sound like special treatment, we don’t know what is. Aside from helping agents win and market their listings, Michelle is a loyal and quirky friend who’s full of advice. You’re also welcome to quiz her on her extensive knowledge of The Office. Fun fact: Michelle is a former baton twirling coach and has placed in national competitions!
As a career and life coach, Angie lends her out-of-the-box ideas and problem-solving skills to her team as they help agents achieve maximum selling success and productivity with Listing Concierge. But this manager also moonlights in another exciting role as a volleyball coach! A sporty family, Angie and her husband and daughters all serve some serious plays year-round. So, whether it’s her game plan at work, or her competitive streak on the courts, Angie is the advising partner and motivational leader everyone can rely on.
While he may not create Spanish Renaissance art, The Studio’s own El Greco certainly creates marketing magic for our affiliated agents. Alessandro believes that, “Life is trying things to see if they work.” Had he not tried, he wouldn’t have earned certifications in Google Adwords and Google Analytics, and he certainly wouldn’t have learned how to juggle at a young age. Now, as a marketing coordinator, he triumphantly juggles the marketing needs of a wide-range of affiliated agents with precision, speed and tons of talent.
Morgan’s last name may be complicated, but she’s making it easier than ever for agents to promote themselves and their properties. The quiet and sweet Listing Concierge coordinator is making loud, colorful statements through the incredible agent marketing pieces she creates for Coldwell Banker’s Listing Concierge program. Morgan loves seamless teamwork, spectacular customer service and, of course, natural displays of light in the Earth’s sky. Not sure what that means? Well, Morgan can proudly say that she has hopped on a plane to Iceland – armed with her bucket list – to get a first-hand look at the majestic Northern Lights.
Going above and beyond, and putting quality above quantity are what sets Heather apart. We’re not just saying that – we’ve got the receipts: she won the “Golden Pickle” award for going the extra mile when she was with the Sacramento/Tahoe region and has earned two top performance awards since June for providing stellar customer service on the Listing Concierge platform. Heather says her previous job working in a branch office with agents is what makes her so attuned to their needs and able to deliver exceptional service. When not at work, she’s bound to be with her dogs or welcoming friends and family to her home for a tasty meal. And if she hits the next big lottery jackpot, you’re likely to see a dog shelter with Heather’s name on it!
Violet lives a life as colorful as her name. Inside the office she smoothly executes TV and advertising opportunities for Coldwell Banker’s® Listing Concierge service. She’s a stickler for details and is the queen of organization – all of which make her an ideal project specialist. When she’s not making a living, she’s living life in big and exciting ways. The certified fitness instructor dabbles in tennis, and snowboards when the conditions are just right. She also does a great job of making people feel lazy, as she recently knocked out 120 miles on her Peloton in just a month. You probably want to know how she has any energy left to do her job. We do, too.
When agents look for assistance showcasing a new listing, Julie is there to work her marketing magic. As a former marketing coordinator at the office level, she understands the urgency of the business and is well-versed in the agent experience. This self-proclaimed cat lady loves to bake, dig through the bins at local record shops and, of course, spend time with her husband, son and two cats. Julie, who has been a full-time employee with the company since 1998 – WOW! – is loyal and passionate about everything she does and appreciates a goofy sense of humor.
Suzanne always says, “If I don’t know the answer to something, I will find it.” That is what makes her a stellar customer service representative for Listing Concierge and is one of the many reasons why she received a Handshake Award for her commitment to her work and always helping her colleagues. As a member of the Listing Concierge team, Suzanne helps agents market their listings, from guiding them through the system to creating their campaign materials. She does it all fearlessly because Suzanne is not the type of gal to wait for the storm to pass, she’s the type to dance in the rain!
Every agent needs a little marketing magic to spruce up their business, and Shavon has mastered the craft. As a listing concierge coordinator and SoCal team lead, Shavon delivers outstanding work quickly and efficiently without fail. Friendly and compassionate, she strongly believes that the recipe to creating a project right from the start is by listening and practicing empathy; and she applies that to her personal life, as well. Though “obsessed” with shopping, her infatuation for fine threads falls second to her love of being a mom and role model. Shavon dances through life with undeniable confidence and passion for everything she does.
This fun and all-around happy mother to a spirited daughter is patient, poised and personable when it comes to serving the marketing needs of real estate agents. Alison has seen 48 of the 50 states – Oklahoma and Alaska are the last two standing, and she’s determined to get there someday. When she’s not working with the awesome agents and creating marketing masterpieces, Alison is singing karaoke or daydreaming of a trip to Lake Tahoe.
Kara is totally invested in being a great client advocate by applying determination, inspiration and organization to her list of everyday goals along with her daily mantra: “Throw kindness around like it’s confetti!” She prides herself on creating marketing materials that clients are proud of and will want to show off to help get their listings sold. A cum laude graduate of Sonoma State University, she’s also been to Disney U and worked her magic at the iconic Walt Disney World® in Florida. She loves a day of wine tasting in Napa and any Siberian husky she meets (but most of all her own). Friends that know her well would say she’s warm-hearted, sensible and hardworking – we think she’s all that and more.
Chelsea applies her background in art and technology to helping agents grow and succeed using Listing Concierge. Always ready to go the extra mile for clients, she makes sure they receive top-notch marketing campaigns. Never one to shy away from a challenge, Chelsea brings her A game to the workplace and to after-hours interests. Before retiring her skates, Chelsea was known as the Feisty Fowl at the roller derby – plucky! And she loves mixing it up in the kitchen as well, hoping to write her own cookbook one day. We think she sounds wonderfully versatile, helpful and ready to inspire at any given moment.
Shana will do whatever it takes to give her clients wonderful marketing materials. As a Listing Concierge coordinator and a Rugged Maniac competitor, she’s great at overcoming obstacles, staying the course and scaling large projects in a single bound. At the end of each finish line, she can’t wait to see her clients’ smiling faces for a job well done. Open-minded, easygoing and always there for others, Shana likes to keep active, search out good food and can’t live without her cup of Joe. Her motto is learn from yesterday, live for today and hope for tomorrow. Another winning strategy!
Count Malik in for 100% effort no matter what he does. He loves to dig in and work to the max reaping the rewards of a job well done as marketing coordinator. A self-proclaimed natural-born leader, he pays close attention to the details and applies his creativity and innovative ideas to agents’ business plans. Graduated cum laude, this hard-working team player also plays hard and wins big in basketball. Way to go, Malik!
Trevor works with agents and team members to develop creative and effective marketing campaigns. He helps grow these relationships by working closely with both groups offering his experience, insights and support. At work, Trevor shines as an expert Listing Concierge marketing coordinator; at home, he’s a master of the barbeque. A gracious dinner party host, he gathers friends and family once a month for whatever’s cooking in his kitchen or on the grill. Whatever Trevor takes on, he gets high marks for bringing his unique gifts to the table.
With over 25 years in the real estate industry, Tylene knows a thing or two about creating marketing magic for agents. Her goal as a Listing Concierge coordinator is to help clients shine by providing a positive, caring and confident environment that encourages a successful working relationship. Tylene is also an outdoorswoman – she loves to hunt, fish and garden, so if you’re wondering where Tylene is after hours, look to the great outdoors!
Always ready and willing to help agents in any way she can, Alyvia follows through on all agent requests with an attention to detail that doesn’t go unappreciated. As a Listing Concierge coordinator, Alyvia’s clients can count on her to deliver exactly what they expect – professional Listing Concierge materials that effectively complement the success of their business. Alyvia’s second language is American sign language, yet another unique and helpful tool she has up her sleeve.
This Listing Concierge coordinator approaches agents’ needs with optimism and a smile, while juggling challenges gracefully and maintaining a team spirit. Marcy is bright and bubbly with an infectious, positive personality. She loves to dig for vintage treasures as well as dig in the sand at the beach. She’s a trained holistic nutrition and diet consultant, and a family constellation facilitator (exploring the impact of ancestry on modern-day life). Marcy has a wide range of interests. She served a mission in New Zealand, created an award-winning parade float for Coldwell Banker®, and we can’t leave baton twirler out of her credits – that’s just too much fun!
Creating marketing campaigns for agents, delivering effective plans and implementing ideas that show results are Sophia’s main objectives as a Listing Concierge coordinator. Serious about getting her job done to the best of her abilities, Sophia also likes to add humor for balance. Open-minded, kind and caring, she’s thrilled to be part of her awesome team. A side note about Sophia is that she loves tangy taste treats including vinegars, mustards and sweet and sour sensations. And we think she has all the ingredients necessary to delight her clients as an excellent coordinator.
Upbeat, optimistic and an excellent communicator, Cassandra loves working with every kind of person, and it shows. On top of ensuring timely and accurate marketing pieces on a regular basis, she also won the 2018 Coldwell Banker® Marketing Star Award. On a steady course of blue skies ahead, Cassandra’s glass-half-full attitude is spilling over into her personal life. Happily married to her high school sweetheart, they recently were blessed with a beautiful baby boy – looks like her cup runneth over!
Chelsea is a powerhouse of creative communication. A self-proclaimed multi-tasking machine, she supports agents with marketing solutions for their brand. She considers herself a storyteller, combining marketing strategy skills with her creativity as a graphic artist for a winning approach. Whether it’s branding, brochure design or conceptual art, Chelsea delivers materials that seamlessly and effectively communicate the conceptual vision. Crafty, quirky, direct and kind, Chelsea started out as a go-getter: water- and snow-skiing since she was four, becoming homecoming queen and school mascot in high school, then studying visual design and merchandising and fine art photography. Clearly, Chelsea is still on the move with no end in sight.
A self-described problem solver, triple-checker and big-picture person, Carlyn has developed a keen attention to detail as a coordinator. Her natural analytic and creative sensibilities make her the perfect fit for her job. Outside of work, Carlyn sings and performs as well as produces and records audio and video content for local organizations and recording artists. She has taught first aid, CPR and babysitting courses through the American Red Cross and has mentored students competing in LEGO® robotics. Whew! With all that she does, we should probably sing her praises as a time management specialist, too.
More than an experienced, service-driven Listing Concierge coordinator, Kyleen is an effective marketing professional prepared to assist clients with their property marketing. She also prides herself on being ready at a moment’s notice to serve as a sounding board and provide new ideas that contribute to an agent’s success. Her excellent organizational skills, love of laughter and compassionate, loyal nature is apparent in her role as an expert coordinator. A seasoned equestrian and graduate of California State University with a B.A. in business administration and a certificate in human resource management from Sonoma State University, we’re eager to see what Kyleen will take on next.
Accomplished in business and life, there’s no grass growing under Sandi’s feet. With a master’s degree in business administration, an advanced certificate in internet marketing, as well as being a certified mediator and a licensed real estate agent, it looks like Sandi is totally equipped to help agents maximize their marketing materials for certain success. Never a dull moment for Sandi, she has stories to share about her life outside the office including her dinner with Princess Diana (so cool) and her sailing-the-seas yarns from her six months in Mexico upon her sailboat. We’re all ears!
Sometimes, a friendly gesture is the only pick-me-up you need – so look no further than Jaime, our ray of positivity within The Product Studio. It’s her pleasure to work with her amazing team, put together beautiful marketing packages and help agents get the most out of the awesome customer service and benefits of Listing Concierge. Maybe Jaime’s infectious optimism comes easily to her because she sticks to a simple, powerful quote from Amy Poehler: “Change the world by being yourself.”
A degree in international business with a focus on the Korean language and marketing, along with a year of studying abroad, has prepared Christine well for her role as marketing coordinator. Her experience has taught her to be patient, personable and make sure that she is relatable to agents, so she can provide them with the best service and experience. Christine’s motto is to always treat others the way you want to be treated. That works in any part of the world.
As a Listing Concierge coordinator, Dylan creates “marketing magic.” Presto, change-o and poof, another happy agent with a sold sign going up. Dylan is professional, knowledgeable, courteous, funny and committed to providing excellent customer service to agents. Off the clock, Dylan is a professional photographer. Around the office, Dylan describes himself as a human garbage disposal because he’ll eat almost anything given to him. Poof. It’s gone.
Agents have a lot of powerful marketing tools at their disposal. Good thing they have a powerful Listing Concierge coordinator behind them in Melissa. She brings a strong work ethic and stronger desire to provide great customer service in helping them find what works best for their listing – brochures, postcards, website, tv and YouTube. She’s a people pleaser and dedicated to doing the best job at all times. When she’s not juggling media options, she loves to play volleyball. We’re sure there’s plenty of power in her game, too!
Behind every great agent is a great marketing coordinator – someone who is detailed and disciplined enough to make sure that local agents have the marketing materials needed for their listing. That’s why they love working with Chandler. This graduate from the University of Cincinnati loves his music and eating at Skyline Chili at least once a week. We’ve never been, but with his attention to detail, it’s now on the list.
There’s something to be said about the person with the greenest lawn on the block. They hold themselves to a higher standard – and Kim is no exception. When she’s not tending to her yard, the avid gardener is helping agents grow their businesses through fresh and creative marketing. As the director of Listing Concierge, Kim and her team make sure that agents have the best possible marketing for their listings. And while she may not be able to refuse a cinnamon roll…a donut… pizza… okay, fine… a taco, too, she refuses to call a glass half empty. Kim prides herself in being able to find the positive in the negative. In fact, the mother of three believes that “you’re never fully dressed without a smile.”